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Terms and Conditions

Payment for all booked sessions must be paid for in full via bank transfer at least 48 hours prior to delivery, unless agreed otherwise. No booking is confirmed without payment.

Bookings can be cancelled or rearranged with one week’s notice without penalty.  Bookings which are cancelled or rearranged 6-3 days prior of the appointment are subject to a 25% administrative fee. Bookings which are rearranged or cancelled within 48 hours of the appointment are not refundable.

Should I need to cancel an appointment, it will be rescheduled at a mutually convenient time or a full refund will be provided. 

Not all dogs are suitable for group classes due to reactivity, anxiety or some other welfare concern. If a dog is identified as unsuitable for a class, this will be discussed with the owner and an alternative approach will be negotiated, where possible. However, for the welfare of the dog and other participants, the owner may be asked to remove the dog.  

Most private consultations will take place in your home. You are requested to put the dog away initially and keep him/her secure in another room to ensure safe introductions. It is the clients’ responsibility to ensure the safety of the dog, trainer and anyone else present during consultations and training sessions. If you have any concerns please discuss these prior to the appointment.

The owner is responsible to truthfully declare any bite history the dog has, including what happened and the severity of each bite.

When meeting in a public location, it is the owner’s responsibility to clear up any of their dog’s mess.

All dogs must be kept on a lead throughout the sessions unless told otherwise by the trainer.